The NHS 111 online service can assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. And, if needed, it can arrange a call back from a nurse, doctor or paramedic.
NHS 111 online is an easy and convenient way to get urgent help for a wide range of health problems. You can get assessed and directed to the right local service in as little as 90 seconds from the comfort of your own home.
A recent survey showed that 84% of users of the 111 online service found it easy or very easy to use.
Using the NHS 111 online service could save you a trip to A&E. It is estimated that up to two-fifths of A&E attendances are avoidable or could be better treated elsewhere. People should still call 999 and go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.
The NHS 111 online service is available 24 hours a day, seven days a week. Go to 111.nhs.uk to get assessed and directed to:
– the right healthcare in your area; or
– a call back from a nurse, doctor or paramedic; or
– advice on self-care.
People should call 111 to speak to someone if they need to:
— discuss complex medical problems;
— discuss worries about a long-term condition; or
— get medical advice for a child under five.