This accessibility statement applies to the One Southend website.

This website is run by Southend-on-Sea Borough Council and Southend Association of Voluntary Services. We want as many people as possible to be able to use this website. For example, that means we have:

  • made the navigation clear and easy to use
  • ensured text and images are easy to see
  • included subtitles for videos created by us
  • ensured you can navigate pages using a keyboard
  • made the website text as simple as possible to understand

How accessible this website is

We know some parts of this website are not fully accessible:

  • the majority of videos provided by third parties do not have subtitles
  • we do not currently provide screen reading (text to voice)
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • we do not currently offer the ability to change the font colour and size

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 07872 66 44 60

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Roger Savage by emailing or by calling 01702 356 000.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

One Southend is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Some videos currently submitted by Third Parties to display within One Southend do not have captions. As this is a pilot one day event, it was not feasible to add captions to all of these videos. However, for new video content submitted to One Southend, we will ask that all parties add captions to videos where possbile.

It’s not currently possible for users to change text size, however we do plan to develop that in the future.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in [rough timing].

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our the content on One Southend includes PDFs and Word documents provided by Third Parties. For example, we have ‘How-To’ PDF guides. If One Southend continues as a project beyond the one day event, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Therefore in some instances, documents will not be converted to HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We take accessbility extremely seriously and would like everyone to be able to access the content on One Southend. We hope that One Southend continues beyond a one day event and if that happens, we will be making accessibility one of the first priorities to improve.


Preparation of this accessibility statement

[Note: the wording about when the statement was prepared is legally required, so do not change it.]

This statement was prepared on 02/06/2020. It was last reviewed on 02/06/2020.

This website was last tested on 02/06/2020. The test was carried out by One Southend. This was during the first development of the website and as such, we have tried to test as many pages as possible.


More information, questions and queries

For more information, please contact